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My license information does not work. What should I do?
I just purchased but did not receive my license information. Why?
What will I receive when I purchase a license?
How secure is the online order process?
If I purchase a single user license can I install on more than one computer?
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How do I find out what version I currently have?
How do I find out if I have the latest version?
Will files created with the trial version work with the full version?
How to re-install after a crash or purchasing a new computer?
I sent a message but have not received a response. Why?
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Designer Products (Business Card Designer, Label Designer, Print Designer)
I have a text object that is centered or right justified on the screen but when I print it is not aligned correctly. Why?
When I try to print my design containing graphics nothing prints or I receive an error. What's wrong?
My printer will not print my design at all. The printer icon appears and there is no error message, but nothing prints.
I'm trying to print a design so that the ink bleeds over the edges so the entire design is covered. When I print, the printout appears cut off around the edge of the design.
I have my design created and I'm ready to print it, but I want to print it on a paper stock that has a different layout than the one I originally designed it for. Do I have to re-create my entire design?
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How can I use metric units instead of inches to specify layouts?
When I create a new design the first screen shows an option for a standard card or for advanced options. I always use the advanced options. Is there a way to skip this step?
What is the difference between the Design & Print products?
Do you sell blank label and business card stock?
How do I import a design created with an earlier version that's in a different format?
How can I send my design to someone by email who does not have this software?
What graphic file formats are supported?
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After I create a new design there is sometimes a USER1 in the design that I don't need. How can I get rid of it?
How do I change the properties of an object (color, font, alignment etc.)?
How do I delete an object?
How do I change the background?
The background I selected only covers part of the design's background. How can I make it cover the entire background?
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Step by Step How to Link to Database and Add Fields
"Database provider may not be installed correctly" error when linking to Excel or Access file
Leading zeros in ZIP codes are not displayed when linking to Excel file
Alpha Journal Pro / My Personal Diary
How do I Import entries from a V4 or older DDF file into V5?
What files are used to store entries?
When I try to open a journal database copied from a CD it will not work. Why?
When I start the program and enter my password it displays for a second then disappears. What's going on?
I forgot my password. What can I do?
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Help Desk Software
by Freshdesk Support Desk